Quality Management and Patient Safety

Certificate Requirements

Certificate Description

Stevenson University Online’s Post-Baccalaureate Certificate in Quality Management and Patient Safety is designed for healthcare professionals who want to learn how to plan, organize, and lead efforts to improve the effectiveness of patient treatment in healthcare organizations. Stevenson's Quality Management and Patient Safety certificate program provides healthcare professionals the knowledge and skills necessary to evaluate the health status of populations served by healthcare organizations to address service gaps. Coursework can be completed entirely online for this 15-credit hour certificate program. Information on admissions requirements can be found at Post-Baccalaureate Certificates Admissions Requirements.

Certificate Outcomes

Upon completion of the Post-Baccalaureate Certificate in Quality Management and Patient Safety, recipients will be able to: 

1. Formulate a plan to assess performance of quality management and patient-centric safety efforts in a healthcare system or unit.
2. Critique, synthesize and apply theories, models, and research relating to quality improvement and patient safety initiatives.
3. Deduce trends in healthcare that promote best practices in ethical and effective, evidence-based quality management and patient safety.
4. Produce techniques of operations assessment and improvement that continually improve the quality of care provided and patient safety.
5. Propose and justify methods and tools for analysis of quality management and patient-centric safety initiatives.
6. Demonstrate through written, oral, and other presentation skills, an in-depth understanding of the quality management and patient safety efforts in a healthcare system or unit.
7. Apply principles of leading and managing a quality improvement and patient safety initiative in a healthcare system or unit.
8. Analyze and interpret statistical, quantitative data and other performance indicators of quality management and patient safety initiatives.

Certificate Policies

The grade of "C" is the lowest acceptable grade, and only one can be awarded during the program. A student may repeat one course in a post-baccalaureate certificate one time. Once a student has repeated a course, the student will not be permitted to repeat any other courses. If a student repeats a course, only the latter grade is used in computing the grade point average. However, all courses taken become a part of the student's academic record. Further, a student may withdraw from each graduate course one time only. A minimum cumulative 3.00 grade point average on all graduate work attempted is required for completion of the certificate. Only one grade of "C" may be applied toward the GPA requirement. Certificate requirements must be completed within seven years after the first course applied to the degree was completed.

Required Courses

Quality Management and Patient Safety Certificate

HCM 660/NURS 660	Planning for Evidence-Based Practice	3 credits
HCM 662/NURS 662	Quality Management in Health Care	3 credits
HCM 665	Patient Satisfaction and Quality Improvement	3 credits
HCM 667/BTM 667	Customer Relationship Management (E-CRM)	3 credits
HCM 669	Patient Advocacy for Healthcare Quality	3 credits