Computer Logins
Each student, faculty, and staff member must have an individual computer login ID to use the computer equipment and network resources and must have read and electronically signed the Information Technology Acceptable Use Agreement before activating their login ID. The complete Acceptable Use Policy can be found on the SU Portal. Students, faculty and staff should never share their ID or password with anyone, not even the members of Tech Connection or OIT. All account holders will be held responsible for all activity conducted under their login.
Remote Connectivity
Stevenson University offers the capability for students, faculty, and staff to connect to various services on the University’s network from off-campus via the Web. SU currently supports remote connectivity for Microsoft Windows 7, Window 8, Windows 10, and Mac OS X 10.9 or higher. Please contact Tech Connection at x3000 or 443-334-3000 for details.
Resident Student Technology Support
Students may use computers, tablets, smartphones, game systems and media devices on the Resident Hall campus network. These devices will be authorized for connection to the Stevenson network. Students are not allowed to connect wireless access points, routers, gateways, printers, or any other similar devices to the wired or wireless network. Unauthorized devices detected on the network will be blocked and denied access.
Technology problems for student residents can be submitted to Tech Connection via the phone, 443-334-3000 or x3000 from on campus, toll free at 1-866-344-8190, through the ticketing system at helpdesk.stevenson.edu, or by email to helpdesk@stevenson.edu. If, after evaluation of the issue, the problem is beyond the scope of support provided, Tech Connection staff will make suggestions on what the student’s next step might be; however, the University will not repair student-owned equipment. The OIT staff will help resolve any software problems if possible; however, the University will not install any software on student-owned equipment. More IT-related information is available on the OIT's website at oit.stevensonuniversity.org.
Technology Helpdesk
Tech Connection has support centers on the Greenspring campus in Dawson 302, on the Owings Mills campus in the Brown School of Business and Leadership, Room 102A, and on the Owings Mills North campus in the Kevin J. Manning Academic Center, Room N159. Any technology-related assistance can be acquired at these facilities by students, faculty, staff, and administrators or by calling 443-334-3000 or x3000 from on campus or toll free at 1-866-344-8190.
Students may also contact Tech Connection by sending an email to helpdesk@stevenson.edu, or by visiting the Tech Connection website at oit.stevensonuniversity.org.
Technology assistance is available by phone during the days and evenings when the University is open. Support is available to all students, faculty, and staff needing help with any University-owned technology. For troubleshooting or repairs to PCs not owned by Stevenson University, it is highly recommended that all students and faculty maintain service plans through the manufacturer. The Tech Connection staff can only provide limited support for these types of issues.
For updates on all unplanned outages or service interruptions, please visit outage.stevenson.edu.
Additional guidance information is available at the OIT website, oit.stevensonuniversity.org and at the Tech Connection offices on both campuses.
Usage of Campus Computers
All students, faculty and staff are required to follow the guidelines outlined in the Information Technology Acceptable Use Agreement . The complete Acceptable Use Policy can be found on the SU Portal.